Wednesday, August 20, 2008
Microsoft Dynamics RMS Store Operations
 Microsoft Dynamics RMS Store Operations delivers a complete retail solution that can be run as a stand-alone application in individual stores, as well as connected to the head office using Microsoft Dynamics RMS Headquarters. Microsoft Dynamics RMS Headquarters equips multi-store businesses or chains to roll up and manage data for all stores from the head office.

Features at a glance:
  • Setup and configuration
  • Inventory and purchasing management
  • Transaction processing
  • Payment card processing
  • Pricing, sales, and promotions
  • Customer management
  • Marketing
  • Employee management
  • Reporting
  • Integration
Setup and configuration
  • Microsoft Dynamics RMS Store Operations installs and sets up easily. Employees can learn point-of-sale (POS) functions in minutes, and customizable online help is available at all times.
  • Set up custom POS buttons to quickly access Web sites, software packages, and application tools.
  • Quickly configure POS screens to display exactly the information your clerks need.
  • Customize receipts and price labels with graphics and logos.
  • Streamline buying with ordering levels, best-price suppliers, and automatic purchase order (PO) generation.
  • Choose from 15 user-defined fields for customer information—for example, birth date, driver's license number, and resale permit number.
  • Add protection for every menu and field based on built-in cashier security levels, including the ability to customize how cashiers work with the POS and daily transactions. Data fields can be hidden, view-only, or editable.
  • Add new lanes or stores with minimal disruptions to retail service—your solution offers a common POS platform that spans single or multiple store locations.
Inventory and purchasing management
  • Track and manage inventory using any stock and sales method and inventory types that include standard, serialized, kit, assembly, matrix, lot matrix, voucher, non-inventory, and weighed.
  • Support an unlimited number of inventory items and transactions.
  • Efficiently process and manage work orders, back orders, layaways, and quotes.
  • Automatically calculate inventory replenishment based on reorder point/restock level or quantity sold.
  • Support multiple suppliers for each item.
  • Define master pack quantity for ordering.
  • Assign item substitutes and maintain unlimited item aliases.
  • Attach special notes and reminders to specific items.
  • Export POs to Microsoft Office Excel and Microsoft Office Word for easy customization and viewing in a matrix grid format.
  • Receive shipments and transfer inventory in/out.
  • Use the Label Wizard to design graphical and bar code labels with or without your company logo.
  • Use wizards to quickly add inventory and facilitate large changes to the database.
  • Easily manage and modify complex item requirements and quickly add items to POs.
  • Store and track offline inventory—for example, items not for sale.
  • Ship and track inventory and orders through online services.
  • Print kit components on receipt.
Transaction processing
  • Speed transactions with touch-screen support and user-defined keyboard shortcuts.
  • Access the Internet quickly with online capabilities directly built into the POS transaction screen.
  • Automatically look up prices, including sales, quantity discount, and promotional pricing.
  • Handle U.S. and European sales tax and multiple tax rate tables, such as percent, base, and cap.
  • Easily look up quantity on hand and item attributes such as extended description and sub descriptions, as well as display a picture.
  • Quickly perform post-voids.
  • Ship to multiple locations, select shipping carrier, and calculate shipping charges by weight/value.
  • Search by account number, name, company, address, phone/fax number, e-mail address, and "ship to" information.
  • Set a default account type for new customers and define different account types—for example, revolving.
  • Look up, adjust, and track invoices for specific customer accounts.
  • Apply finance charges on accounts.
  • Bill payments for net terms.
Payment card processing
  • Eliminate middleware for credit card processing and online debit support.
  • Do away with credit card terminals and dedicated phone lines for transaction processing.
  • Process a variety of cards, including MasterCard, VISA, Diners Club/Carte Blanche, American Express, Discover Card, and personal identification number (PIN) debit cards.
  • Help ensure optimal credit card discount rates when cards need to be entered manually with Address Verification Support (AVS).
  • Take advantage of Microsoft Dynamics RMS integration with PC Charge, ICVerify, and other leading providers.
Pricing, sales, and promotions
  • Discount entire sale or selected items at time of sale, including mixed-case discounts.
  • Set up mix/match and "Buy X, Get Y" pricing structures and schedules, including fixed price and percentage discounts.
  • Utilize lot pricing (single, six-pack, case, and more).
  • Assign multiple price levels/customer (price break tables).
  • Set up discounts from retail—including percentage discounts—markups from cost, and discounts by dollar amount.
  • Set profit margin.
  • Assign subtotal amount.
 Customer management
  • Grant automatic discounts and differential pricing to special customers by using up to four levels of pricing.
  • Reprint electronic receipts to resolve disputes, speed rebates, and verify purchase dates and amounts.
  • Accept multiple tenders such as credit cards, coupons, gift vouchers, foreign currencies, and government stamps.
  • Sell—even when your network is down—using the Terminal Offline feature.
  • Sell and redeem vouchers, gift certificates, and gift cards.
  • Process returns, issue store credit, and process deposits on orders.
Marketing
  • Instantly access a complete history of purchases, payments, and account information at the POS.
  • Remind customers who forget items they normally purchase, and suggest up-sells, sale items, and volume discounts.
  • Serve others while keeping a stalled transaction "on hold."
  • Capture, show, or hide customer contact and demographics on the POS screen.
  • Accommodate partial payments and account payments.
  • Use the customer data in Microsoft Dynamics RMS Store Operations to help create mailings targeted directly to customers' special interests.
  • Customize receipts with promotions for new products and specials.
  • Broadcast Net Display Channels to customers waiting in line, including preselected Web sites, Web pages, and ads.
Employee management
  • Put items on sale/promotion, set up commission structures, and assign commissions to selected sales representatives.
  • Quickly see which associates sell best to better manage staffing needs.
  • Help ensure that tasks are completed with a calendar event planner, reminder messages, and the ability to send messages to cashiers.
  • Improve efficiencies for managing staff with a built-in time clock, time-card reports, and tracking for employee information.
  • Generate cashier log reports.
Reporting
  • Preview, print, or export data in multiple formats.
  • Filter, hide, sort, and group data the way you want.
  • Add your logo for formal reports.
  • Drill down to modify the database directly from reports.
  • View and print daily sales graphs and journals from any register.
  • Preview, search, and print journals by register, batch, and/or receipt number.
  • Print X, Z, and ZZ reports.
  • Adjust report headers/columns on screen.
  • Quickly drill down from summary reports to detailed reports.
  • "Memorize" report settings.
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Integration
  • Work with familiar Microsoft Office system applications such as Office Excel and Office Word.
  • Work with existing computers and OPOS (OLE for POS)-compatible peripherals.
  • Use Electronic Draft Capture (EDC) and integrate with leading credit card services to reduce fraud and human error.
  • Connect retail and financial management through integration with Microsoft Dynamics GP.
  • Manage accounts receivable in Microsoft Dynamics RMS Store Operations, then trade summary POS data with popular accounting software such as Intuit QuickBooks (U.S. version).
  • Enhance Microsoft Dynamics RMS with add-in functionality, including eCommerce solutions, personal digital assistance (PDA) and mobile/wireless stations, and integration to legacy systems, EDC, and credit card services.
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